In 2010, our 'Zero Waste to Landfill' initiative for a global insurer resulted in an increased recycling rate of 82% and a 20% reduction in waste sent to landfill.Serious about safety When it comes to colleagues, customers and others with whom we come into contact during our operations, we believe in putting safety first.By monitoring and reporting Key Performance Indicators and encouraging the sharing of best practice across the group, we have embedded health and safety in our company culture. This resulted in a 15% reduction in lost time accidents caused by manual handling in 2010.We also help our clients create safe and secure working environments by providing best in class security services including state-of-the-art pre-employment screening, identity verification and 24/7 electronic monitoring and incident management systems.Sustainability We are committed to following environmental best practice and are proud to be certified to ISO 14001. We work with our partners and suppliers to eliminate waste, improve sustainability and reduce carbon emissions. This ethos translates into numerous practical initiatives for our clients including:Installing energy management systems that mirror building use, ensuring unoccupied areas do not receive unnecessary heat and light, and matching air circulation, heating and cooling to the number of people in the building.Establishing composting facilities to dispose of food and catering-related waste.Encouraging recycling through local Materials Recycling Facilities by involving employees via measures such as location league tables that foster a competitive spirit.Prioritising investment in low carbon technologies, exploring the application of renewable and microgeneration options.Recovering and recycling scrap metal generated by our customers' operations to provide them with additional income and at the same time reduce waste.

We've helped a transport customer save over £2.5m per year by implementing lean systems principles across a range of frontline facilities management services.Working with a prestigious hotel, we achieved a five-star housekeeping service. In 2010, these eorts were recognised with the accolade 'AA London Hotel of the Year'.We have saved a leading shopping centre more than £100,000 a year in waste disposal costs by recycling over 55% of all rubbish through our own onsite recycling facility.Thinking leanInitial invests in lean processes designed to maximise value. This means our customers can benefit from improved productivity, eciencies and cost-savings. For example, by utilising our innovative solutions, customers can create opportunities to accommodate additional sta as part of a wider estate strategy.Workforce wellbeingInitial runs fitness facilities such as onsite tennis courts, football pitches and gyms that enhance employees' health and wellbeing. We manage employee catering, oering menus thoughtfully designed with our wellbeing partner Nueld Health to ensure a balanced diet. Employees can also benefit from our IT hygiene services to help protect them from harmful bacteria.Engaged employeesWe go the extra mile to ensure our people feel fulfilled in their jobs, as they are more likely to go that extra mile for you. We invest heavily in training: in 2010 Initial's learning and development team delivered 3,852 days of training across the business. Our customers see firsthand the dierence enthusiastic, engaged employees make.